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FAQ

Below are some of our more frequently asked questions; if you don't see your question below, drop us a line at [email protected], and we'll do our best to get you your answer.

Registering

Is there a step-by-step guide to registering?

On your event page, simply click on the register button

Select Registration Type

Select individual, join or create a team

Enter your personal information and complete your registration!

I want to register as a team member, but I did not see my team listed.
Your Team Captain may not have registered yet. Contact your Team Captain to see if they have registered or changed the team’s name.

Can I register a family member?
Yes. When you reach the "Registration Details" of the registration process, you will see the "Save & Add Another Participant" button at the bottom of the page. If you choose to do so, you should enter that person's contact information, including a unique email address. You can register up to 10 people.

Why did I get an email saying I am registered?
Someone from your team registered you for the walk. See the question below for information on logging into your Walk to Cure Arthritis Dashboard.

Someone registered me. How do I log into my Dashboard?
If someone registered you and provided your email address, you will get an email indicating that you've been registered for Walk to Cure Arthritis and providing a link for you to verify your account. Once you've changed your password, you can log into your Dashboard and start fundraising.

Who do I contact if I need help with the website?
Don't hesitate to get in touch with [email protected] for assistance.

Day of the Event

Please note that Walk to Cure Arthritis events varies slightly. Check your local event's page for specific details and exact start times.

How long is the Walk to Cure Arthritis?
Most Walk to Cure Arthritis events have approximately a three-mile route with a one-mile option.

What happens if it rains on walk day?
Walk to Cure Arthritis events are rain or shine, so you may need to bring an umbrella or a poncho. In the event of severe weather, Arthritis Foundation staff may cancel or postpone an event. This information will be communicated through an event email, social media, and the event homepage.

Are the routes accessible to people who use wheelchairs or scooters?
Yes. All our routes are accessible for participants in wheelchairs or scooters and families with strollers or wagons.

Does it cost anything to participate in the walk?
Registration for the event is free. We encourage everyone to fundraise, and each walker who raises $100 will get a participant T-shirt. You may also qualify for other great prizes as you continue to fundraise.

How can I get a participant T-shirt?
During your online registration, you will indicate what size t-shirt you would like. Each registered walker who raises a minimum of $100 online will receive a t-shirt. Offline donations (checks, cash, etc.) will be added to your online total 5-7 business days after receipt at our Arthritis Foundation office.

When will I receive my t-shirt?
Each registered walker who raises a minimum of $100 online will receive their t-shirt at the Walk. This may vary by event.

What if a friend wants to come along at the last minute and isn't registered?
No problem. They can register the morning of the event as a team member or individual walker at the event check-in/registration tent.

Can I bring my dog?
Some sites have restrictions on dogs. Visit your event website to find out.

Participant Dashboard

A customizable Participant Dashboard is available to each registered participant.

How do I log into my Dashboard?
Click on the "Login" link at the top of the screen. Spaces to enter your email and password will pop up. If you still need assistance, email [email protected].

Are my username and password the same as last year?
Your username is the email you used to register. If you don’t remember your password, you can reset it by clicking on the “Forgot Password?” link, and you will receive an email with your information.

What do I do if I forget my password?
You can reset your password at any time. Click on the "Forgot Password?" link on the website or in the mobile app, and you will receive an email with your information.

What can I do in my Dashboard?

  • Make a self-donation. Those who self-donate tend to raise twice as much as those who do not.
  • Send emails to family, friends, co-workers, or anyone you would like to ask to donate to your fundraising efforts for the Walk to Cure Arthritis. We've even provided sample emails you can use.
  • Update your personal page with your story and a photo.
  • Upload your address book.
  • Monitor your fundraising progress and send thank you emails to those who have donated to your fundraising efforts.
Fundraising & Donations

Is there a fundraising minimum?
Registration for the event is free. We encourage everyone to fundraise, and each walker who individually raises $100 will get a participant T-shirt. You may also qualify for other great prizes as you continue to fundraise.

How to Fundraise

  • Register and a fundraising webpage will be created just for you.
  • Form a team to engage others to join the movement to create a world free from Arthritis pain. A team is a great way to connect a group of co-workers, friends, family members, or anyone who wants to make a difference.
  • Make an online donation to your fundraising efforts and start on the right track.
  • If you've already registered, log in to your Fundraiser Dashboard and ask at least five friends to donate and join you!

In the Fundraiser Dashboard, you can:

  • Personalize your fundraising page
  • Email friends, family, and coworkers
  • Start a Facebook Fundraiser and supercharge your fundraising
  • Watch your fundraising progress grow and thank your donors

The #1 reason people give is that someone asks. You raise money when you ask for it, so ask everyone you know!

Ask personally: Share your own story, not just statistics. Connect with your donors personally by sharing why you are participating.

Ask everyone: And we mean everyone! Your neighbors, classmates, colleagues, clients, grocer, hairdresser – everyone you know or come across.

Ask big: If you ask someone for $100, you might get $100, or maybe you’ll get $75 or $50. Set the bar high and raise as much as you can.

Ask confidently: You’re not asking for money for yourself. You’re asking to help find new and better treatments – and a cure for arthritis.

Where does the money I raise go?
Everyone can make a difference in the battle to conquer arthritis. Through your support, the arthritis community nationwide will gain access to tools and resources to better manage their disease and the opportunity to connect with others who are also fighting this disease. There are more than 100 types of arthritis but no cures yet. Your donation will make an impact through research to find better treatments and a cure for this painful disease.

How do I donate to someone online?
To make an online donation, follow these steps: 1) Click the "Donate" button in the center of the page under the banner 2) Search for the person you want to support by name; 3) Select donate next to the person's name you’d like to support

To whom do I make checks payable?
Make checks payable to the Arthritis Foundation.

How do I turn in money/checks/donations?
Complete and include a Fundraising Donation Submission Form and mail Checks or Money Orders to:

Arthritis Foundation, Inc.
Attn: Walk to Cure Arthritis - Event City, State
C/o: {Participant Name or Team Name}
1355 Peachtree Street, Suite 600
Atlanta, GA 30309

You can then add the donations to your Fundraiser Dashboard by going to the Donations tab and clicking on Add Offline Donations.

I have donations, but I am unable to participate in the event.
You can still turn in donations and be eligible for all the incentives as if you were there on the day of Walk to Cure Arthritis. Complete and include a Fundraising Donation Submission Form and mail Checks or Money Orders to:

Arthritis Foundation, Inc.
Attn: Walk to Cure Arthritis - Event City, State
C/o: {Participant Name or Team Name}
1355 Peachtree Street, Suite 600
Atlanta, GA 30309

What if my company wants to match my donations?
Contact your company's human resources department to determine if your company has a matching gifts program, or search https://www.arthritis.org/ways-to-give/matching-gift. Encourage your donors to do the same.

I am unable to participate on walk day but would like to fundraise. How do I do this?
You can still register and fundraise online or make a general donation. Celebrate with your team on a date and location that works for you.